FREQUENTLY ASKED QUESTIONS

How can we help? A selection of our most frequently asked questions and their answers are below.

In the event that there are any Covid-19 related restrictions that mean your holiday cannot go ahead, we will transfer your payment(s) to a new date or offer you a full refund. If the new date is a greater cost than your current date, there would be an additional balance to pay, or if it’s less then a refund for the difference will be issued. Please get in touch via email to holly@sedgefordhall.com if you need to cancel your booking. 

If you are planning to make a new booking, we strongly urge you to purchase insurance to cover any cancellations if you can – please note we do not offer insurance

To help us with the challenges posed, we are asking for good communication between ourselves and our guests. Should you become symptomatic prior to a stay (see NHS guidelines for specific details), we ask that you do not travel and update us with your situation. If you are already in a property and start to show symptoms, we ask that you return home immediately, without risking infection to others, and let us know so that we can take the appropriate steps to deep clean the property.  Please also let us know if you develop symptoms following your holiday so the deep clean can be put into operation.

The most recent guidance can be found at https://www.nhs.uk/conditions/coronavirus-covid-19/ & https://www.gov.uk/coronavirus

We are part of the Cottages.com Safer Stays Initiative and have been awarded a AA Covid Secure Accreditation Award for the cleaning procedures we have put in place. We are using a disinfectant fogger in every room once the full cleaning process has been completed. We also provide hand sanitizer by the door to be used whenever re-entering the property.

We have divided the days into three slots – 8am to 10.45am, 11am to 1.45pm and 2pm to 4.45pm – a rota will be in place that gives you one of these slots per day, Saturday to Thursday, on rotation. This ensures that your group has its own designated private session throughout your stay. 

You will be sent out your exact access times to the pool approximately one month prior to your stay.

The pool rota we intend to use for 2021 can be viewed here.

Approximately 1 month prior to your arrival an email will be sent to you clarifying how you will gain access to the property, along with an up to date Information Pack. We have coded locks on the doors so no key collection is required – the email will explain how these work.