FAQs

Accommodation

Arrival

Arrival is from 3pm. Details of how to access the property will be emailed across approximately 3-4 weeks in advance.

We kindly ask that you vacate the accommodation by 10am at the very latest on your day of departure – our cleaning team arrive promptly to ensure they have time for all necessary cleaning.

Approximately 3-4 weeks prior to your arrival you will receive an email clarifying how you will gain access to the property, along with an up to date Information Pack. We have coded locks on the doors so no key collection is required – the email will explain how these work.

Main Hall & Theatre – There is ample parking for your whole group in front of the Hall. You can use the whole space around the turning circle.

The West Wing – There is ample parking for your whole group behind the four door garage block you will see on your right when you come down the West Wing drive.

Park Cottage – There is ample parking for your whole group in front of the property. If you do require it, cars can also be parked on the grass area to the right of the track – please make sure no gates to either of the fields are blocked as the farmers need regular access to these, and farm vehicles to go up the track past the property so please also keep this clear.

Booking

You can book by heading to: www.sedgefordhall.com/stay
and choosing which property you would like to view prices & availability for. You can also email me on [email protected] or call 01485 572885.

We ask for a 25% deposit within 1 week of booking and the 75% balance to be paid 1 month prior to your stay. Two separate invoices will be sent for these payments upon booking.

Our changeover days are Fridays and Mondays. We can take bookings on a Friday for 3 or 7 nights, and for 4 nights from a Monday. These aren’t flexible I’m afraid.

During Christmas and New Year we only offer a 7 night break.

Our full terms and conditions can be found at the bottom of this page.

If you have to cancel your booking at any time the full amount will only be refunded if the property is re-let for the dates of your stay. The refund amount may be reduced by up to 20% if we have to drop the price in order to get another booking. If we don’t get another booking we will still return a goodwill set amount of £200 to you.

Please note we do not provide holiday insurance – we strongly urge you to take out your own insurance to cover this holiday.

We allow up to 3 Z-beds in each of our properties which are available to hire at £15 per stay including bed linen. The Z-beds are only suitable for 12 years old and under.

We also provide 1 cot per property and you can of course bring additional travel cots if required.

There is also a double futon in the Attic Suite of the Main Hall and a double sofa bed in the Theatre Dining Room for additional guests if required.

In Park Cottage we have two single day beds in the sun room off the Master Bedroom which can sleep two additional guests.

Unfortunately our insurance doesn’t allow for additional guests beyond these numbers, to stay overnight.

Your Stay

The nearest shops are Norfolk Lavender Farm Shop, Lidl or Tesco Express in Heacham, each are a 5/6 minute drive away. A large Tesco and small Sainsburys are also located in Hunstanton, 10 minutes away.

You can get Tesco, Asda, Morrisons, Waitrose or Sainsbury deliveries to the property using the postcode PE36 5LT. We suggest putting a brief description of which property you are staying in just to make sure they find you. Full directions can be found at ‘How To Find Us’.

Yes, you can. Please see our ‘Recommended Suppliers’ section for a list of local companies. We do ask that you let us know and we will require a copy of the companies’ Public Liability Insurance emailing to [email protected].

In order for our guests to have the pool to themselves we have put a Rota system in place. Each day, between 8am and 6pm, is divided into equal sessions for each Holiday Cottage to have private access included as part of the accommodation booking. Private Sessions are also available to the general public to book, in the early morning before 8am or after 6pm or all day Friday during our cottage changeover. Should our holiday guests wish to add to their Rota times, you are also able to book these sessions. Please contact us at [email protected] to arrange this.

You will be sent out an updated copy of the Rota at booking and then again approximately one month prior to your stay.

Yes we do allow up to 2 dogs per property at no extra cost. We do ask all dog owners to adhere to these guidelines (failure to do so may result in additional charges).

Dogs must be under strict control at all times while on the property.
Any dog mess is cleared up from the gardens.
Dogs must be kept out of the woods and kept on leads at all times when walking on the Estate – the farmer has wild birds nesting as well as small traps in the woods.
The owner must bring the dog’s bed or basket for sleeping in.
Dogs must not be left alone in the property.
Dogs must be kept off the furniture.
Dogs are to be kept downstairs and in the communal areas only please.
We discourage noisy dogs due to the proximity of the other accommodation, please be respectful of the neighbouring properties.

All three of our holiday cottages can be accessed on ground level via built in ramps or straight from outside – The Hall is straight from outside, The West Wing is via a shingle ramp and Park Cottage is via a slabbed ramp.

In the Main Hall and Theatre no bedrooms can be accessed on ground level – the Master bedroom in the Theatre is on the ground floor but there are four steps down from the Theatre’s external door or four steps up from the Theatre’s sitting room to access this bedroom. Once accessed this bedroom is spacious and has a large bathroom with large corner bath and a spacious walk-in shower.

In the West Wing there are three small bedrooms on the ground floor but the bathrooms are not very big.

Park Cottage is all on ground level. The master bedroom has access to a large bathroom with an open wet room style shower and fold down seat. This room also has a SuperKing bed. Access into the back garden is also straight onto a patio area, via a small drop down at the door threshold.

Swimming Pool

Booking

If you are looking to use the pool for commercial use ie. swimming lessons please contact us on [email protected] before booking sessions.

Yes, each appointment is refundable for any cancellations received more than 48 hours prior to your appointment. Cancellations can be made within your Booksy account. Any cancellations within 48 hours of your appointment are non-refundable.

Our swimming pool bookings are managed by the booking app Booksy where you can pay directly via card payment online. Each 1 hour session is £20, which is refundable for any cancellations received more than 48 hours prior to your appointment. Cancellations can be made within your Booksy account. Any cancellations within 48 hours of your appointment are non-refundable.

General Information

The person booking the appointment may bring up to seven guests to any session. Where only two people are swimming together, one must be an adult. No one may swim on their own.

Please note our full terms and conditions below and at the point of booking.

The hire of the swimming pool includes the use of a shower room, changing room and seating area. We do not provide towels or toiletries however so please do remember to bring these along with you.

The pool is an indoor, heated swimming pool with an average temperature of 29 – 30 degrees. On colder months the ground temperature can effect the maximum temperature of the water.

The pool is 12 metres long and 1.5 metres deep. There are steps down to access the pool gradually.

There is a disabled parking space right outside the swimming pool door. Access to the building is via a single step to the front double doors. The shower also has a step to access with hand rail.

The swimming pool is located at the end of the West Wing drive. Parking is signposted in front of the swimming pool building. We request a maximum of four cars per booking for private sessions.

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