In the event that there are any Covid-19 related restrictions that mean your holiday cannot go ahead, we will transfer your payment(s) to a new date or offer you a full refund. If the new date is a greater cost than your current date, there would be an additional balance to pay, or if it’s less then a refund for the difference will be issued. Please get in touch via email to holly@sedgefordhall.com if you need to cancel your booking. 

If you are planning to make a new booking, we strongly urge you to purchase insurance to cover any cancellations if you can – please note we do not offer insurance

To help us with the challenges posed, we are asking for good communication between ourselves and our guests. Should you become symptomatic prior to a stay (see NHS guidelines for specific details), we ask that you do not travel and update us with your situation. If you are already in a property and start to show symptoms, we ask that you return home immediately, without risking infection to others, and let us know so that we can take the appropriate steps to deep clean the property.  Please also let us know if you develop symptoms following your holiday so the deep clean can be put into operation.

The most recent guidance can be found at https://www.nhs.uk/conditions/coronavirus-covid-19/ & https://www.gov.uk/coronavirus

We are part of the Cottages.com Safer Stays Initiative and have been awarded a AA Covid Secure Accreditation Award for the cleaning procedures we have put in place. We are using a disinfectant fogger in every room once the full cleaning process has been completed. We also provide hand sanitizer by the door to be used whenever re-entering the property.

We have divided the days into three slots – 8am to 10.45am, 11am to 1.45pm and 2pm to 4.45pm – a rota will be in place that gives you one of these slots per day, Saturday to Thursday, on rotation. This ensures that your group has its own designated private session throughout your stay. 

You will be sent out your exact access times to the pool approximately one month prior to your stay.

The pool rota we intend to use for 2021 can be viewed here.

Approximately 1 month prior to your arrival an email will be sent to you clarifying how you will gain access to the property, along with an up to date Information Pack. We have coded locks on the doors so no key collection is required – the email will explain how these work.

You can book by following the link on each properties’ page on this website. You can also email me on enquiries@sedgefordhall.com 

We ask for a 25% deposit within 1 week of booking and the 75% balance to be paid 1 month prior to your stay. Two separate invoices will be sent for these payments upon booking.

An information pack will be sent to you upon booking with lots of details of the property and useful information for your stay including local amenities, useful numbers, places to eat, floor plan of the property and an aerial view of the holiday accommodation. It will also include our current Covid-19 protocols and procedures. We will also send out another with up to date information regarding this approximately 2-4 weeks prior to your stay.

Our full terms and conditions can be found at the bottom of this page but generally, If you have to cancel your booking at any time the full amount will only be refunded if the property is re-let for the dates of your stay. The refund amount may be reduced by up to 20% if we have to drop the price in order to get another booking ie. it is close to the booking date. If we don’t get another booking we will still return a goodwill set amount of £200 to you.

Please note we do not provide holiday insurance – we strongly urge you to take out your own insurance to cover this holiday.

Yes we do allow up to 2 dogs per property at no extra cost. We do ask all dog owners to adhere to these guidelines (failure to do so may result in additional charges)

1. Dogs must be under strict control at all times while on the property
2. Any fouling of lawns etc. must be cleaned up
3. Dogs must be kept out of the woods and kept on leads at all times when walking on the Estate – the farmer has wild birds nesting as well as small traps in the woods.
4. The owner must bring the dog’s bed or basket for sleeping in.
5. Dogs must not be left alone in the property.
6. Dogs must not lie on beds or chairs, and hair must be cleared up before departing. 
7. Dogs are to be kept downstairs and in the communal areas only please. 
8. We discourage noisy dogs due to the proximity of the other accommodation – thank you.

Our changeover days are Fridays and Mondays. We can take bookings on a Friday for 3 or 7 nights, and for 4 nights from a Monday. These aren’t flexible I’m afraid. We also over the short breaks all year round apart from over Christmas and New Year where we only offer a 7 night break

Currently due to Covid-19 and the additional cleaning and disinfecting required, our arrival time is from 5pm. Ordinarily our check in time is 3pm, so we will be able to update you one month prior to your stay on what time you can arrive, depending on the current situation with the pandemic. Our check out time is by 10am at the latest. 

Due to Covid we are currently asking that all guests strip their beds and place the linen and towels in the relevant bags provided before their departure, so time for this would need to be allowed.

Yes, we are happy for you to hire an outside caterer for your stay – please contact us for our list of our recommended caterers. We kindly ask that if you hire someone to please let us know. We also ask that you get a copy of their Public Liability Insurance and to email me a copy to holly@sedgefordhall.com. I also ask if you can let me know when they will attending to that we are aware of someone else coming on site.

We allow up to 3 z-beds in each of our properties – these are available to hire from us at £15 per stay including bed linen. The Z-beds are only suitable for 12 year old and under. 

The number of guests may of course be restricted under Government guidelines during your dates of stay, so please keep in line with the rules relevant at the time.

We also provide 1 cot per property and you can of course bring additional travel cots if required.

There is also a small double futon in the attic suite of the Main Hall and a double sofa bed in the Theatre for additional guests if required. 

In Park Cottage we have two single day beds in the sun room off the master bedroom which can sleep two additional guests. 

Unfortunately our insurance doesn’t allow for additional guests beyond these numbers, to stay overnight or to attend the property during the day.

Yes you can – we do ask that you let us know and we will require a copy of the companies’ Public Liability Insurance

All three of our holiday cottages can be accessed on ground level via built in ramps or straight from outside – The Hall is straight from outside, The West Wing is via a shingle ramp and Park Cottage is via a slabbed ramp.

In the Main Hall and Theatre no bedrooms can be accessed on ground level – the Master bedroom in the Theatre is on the ground floor but there are four steps down from the Theatre’s external door or four steps up from the Theatre’s sitting room to access this bedroom. Once accessed this bedroom is spacious and has a large bathroom with large corner bath and a spacious walk-in shower.  

In the West Wing there are three small bedrooms on the ground floor but the bathrooms are not very big. 

Park Cottage is all on ground level. The master bedroom has access to a large bathroom with an open wet room style shower and fold down seat. This room also has a SuperKing bed. Access into the back garden is also straight onto a patio area, via a small drop down at the door threshold.